Claire is on a mission to inspire businesses to thrive by bringing more care into what they do, alluring the senses to connect with employees and customers on an emotional level; enhancing business environments, developing Intrinsic Motivation in their employees to increase engagement and customer loyalty, through sensorial experiences.
No 5 Top 30 Global Customer Service Guru and UK Top 10 CX Influencer, Claire is an authority in the Customer Experience Industry, Caring in Business Specialist and Sensory Queen, she brings a more holistic approach to Employee & Customer eXperience. She is a Keynote Speaker, Consultant & Trainer.
She is the author of 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.
Claire also offers a range of online & onsite CX training and her Caring Service Culture Leadership Programme which really is a game-changer for any organisation who want to take their employees and customers seriously.
She has recently launched two new coaching programmes Personal & Business Mastery to service excellence delivery, which have been proven so popular during these challenging times.
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